Responsible Gaming at wk44

1. Our Commitment to Responsible Gaming

wk44 believes that gambling should always be a form of entertainment — enjoyable, voluntary, and conducted within limits that each player is comfortable with. For the vast majority of players across Dhaka, Chittagong, Sylhet, Rajshahi, and the rest of Bangladesh, a session on wk44 is simply a fun way to engage with cricket, slots, or live casino games. However, wk44 acknowledges that for a small number of people, gambling can become problematic, and the platform takes that reality seriously.

Responsible gaming is embedded into wk44's operating principles — not treated as an afterthought. We provide every registered player with a suite of self-management tools, clear information about the risks of gambling, and direct access to support resources. All responsible gaming features on wk44 are available free of charge, require no additional verification to activate, and can be set up in minutes via your account dashboard or through live chat.

wk44 also trains its customer support team to recognise indicators of harmful gambling behaviour and to respond with empathy, practical guidance, and — where appropriate — a direct referral to professional support. No player on wk44 will ever be discouraged from using responsible gaming tools, and no promotional offer will be sent to a player who has activated a time-out or self-exclusion.

2. 18+ Age Restriction

Access to the wk44 platform is strictly limited to adults aged 18 years and above. This is a firm, non-negotiable requirement that applies to all players regardless of location, payment method, or game type. Creating an account on wk44 while under the age of 18 is a breach of the platform's Terms and Conditions and will result in immediate account closure, forfeiture of any balance, and a report filed under the platform's under-age access protocol.

Age verification is conducted as part of the standard KYC (Know Your Customer) process that all wk44 players are required to complete before making a first withdrawal. Accepted proof-of-age documents include:

• Bangladesh National Identity Card (NID) — the most commonly used document for Bangladeshi players
• Valid passport — accepted from both Bangladeshi and international players
• Driver's licence — accepted where it includes date of birth

In cases where the platform has reasonable grounds to suspect that a registered player may be under 18, wk44 reserves the right to suspend the account and request immediate age verification before allowing further betting or casino activity. Any winnings accumulated during the period under review will be held until verification is complete. If under-age access is confirmed, all accumulated balances are forfeited.

3. Deposit Limits

One of the most effective ways to keep gambling within a comfortable budget is to set a hard limit on how much you deposit over a given period. wk44 makes this straightforward through the Deposit Limits tool available in every player's account settings panel.

Players can set a deposit limit at three different intervals:

• Daily deposit limit: the maximum amount (in BDT) you can deposit within any single calendar day (00:00–23:59 BST)
• Weekly deposit limit: the maximum amount you can deposit across a rolling seven-day window
• Monthly deposit limit: the maximum amount you can deposit across a rolling 30-day window

You may set any or all three limits simultaneously, and they work cumulatively — meaning that if your weekly limit is reached before the daily limit, the stricter of the two applies. There is no minimum deposit limit, and you may set a limit at any amount that suits your personal budget, even if it is lower than the standard minimum deposit threshold.

Limit reductions take effect immediately — the moment you lower your deposit limit, the new (lower) amount applies to any deposit attempted within the same session. Limit increases, by contrast, are subject to a mandatory 24-hour cooling-off period before they come into effect. This asymmetric rule is intentional: it is easy to reduce your limits at any time, but increasing them requires a day's reflection.

If you reach your deposit limit, the platform will display a clear notification informing you that no further deposits can be processed until the limit window resets or a new (lower or equal) limit is set. wk44 will not prompt you to remove or increase your limit at this point.

4. Time-Out Feature

Sometimes a short break from gambling is all that is needed to reset perspective and return to a healthier relationship with the activity. The wk44 Time-Out feature allows players to temporarily suspend their account for a defined period without permanently closing it.

Available time-out durations are:

• 24 hours — ideal if you feel you have been playing for too long in a single session
• 48 hours — a weekend break or short pause after a losing run
• 7 days — a full week away to reset habits and routines
• 30 days — a month-long break for players who feel their gambling has become more frequent than intended

During an active time-out, your wk44 account is suspended. You will not be able to log in, place bets, play casino games, make deposits, or request withdrawals. Any pending withdrawal requests that were submitted before the time-out was activated will still be processed normally. Any bonus offers or promotional emails will be paused for the duration of the time-out period.

At the end of the time-out period, your account will automatically reactivate. wk44 will not contact you with promotional material during the time-out, and reactivation does not trigger any marketing communication. If you decide, during or after a time-out, that you need a longer break, you can immediately activate a longer time-out or proceed directly to self-exclusion.

• 1
  Log in to your wk44 account Access your account using your registered mobile number and password via the wk44 Login page.
• 2
  Go to Account Settings Navigate to the Responsible Gaming section within your account dashboard.
• 3
  Select Time-Out Choose your preferred duration — 24 hours, 48 hours, 7 days, or 30 days.
• 4
  Confirm your choice The time-out activates immediately upon confirmation. You will receive an email acknowledgement at your registered address.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on wk44, and it is designed for players who feel that gambling has become — or risks becoming — a genuine problem in their lives. Activating self-exclusion closes your wk44 account for a substantial period and signals to the platform that you require a sustained break from all gambling activity.

wk44 offers the following self-exclusion periods:

• 6 months — for players who need a meaningful period of separation from the platform
• 1 year — a full 12-month exclusion for more serious concerns
• 3 years — a long-term exclusion for players managing a significant gambling problem
• Permanent / Indefinite — for players who wish to close their account permanently, with no option for future reactivation

Once a self-exclusion is activated, wk44 will immediately suspend your account, cancel any active bonus offers, and remove you from all marketing lists. Any pending withdrawal of funds will be processed to your original payment method. The balance of your account at the time of exclusion is returned to you; wk44 does not retain player funds when a self-exclusion is requested.

Self-exclusion periods are binding. Requests to lift a self-exclusion before the agreed end date will not be processed. For exclusions of 6 months or longer, a minimum cooling-off period of 7 days applies even after the formal exclusion end date — meaning wk44 will not reactivate an excluded account for at least 7 days after expiry, even if the player requests reactivation on the final day.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually, and it is not always obvious to the person experiencing it. wk44 encourages all players to periodically reflect honestly on their relationship with gambling. The following questions are a useful starting point for self-assessment. If you answer "yes" to several of them, it may be worth speaking to a support professional or activating one of the tools described in this policy.

Answering "yes" to one or two of these questions does not necessarily indicate a serious problem, but it is a signal worth paying attention to. Answering "yes" to four or more is a strong indicator that gambling may be having a harmful impact on your life, and we strongly encourage you to reach out to the wk44 support team or a professional counselling service.

It is also worth noting that problem gambling does not always involve large sums of money. A player who consistently gambles small amounts but experiences significant emotional distress, loss of control, or relationship conflict as a result is experiencing a gambling problem just as genuinely as a high-stakes player. The financial scale of gambling is not the defining factor — loss of control is.

7. Getting Help and Support

If you feel that gambling is becoming a problem — for yourself or for someone you care about — help is available. You do not need to be in crisis to reach out; early contact with a support service is more effective than waiting until the situation has worsened significantly. The following channels are available to wk44 players in Bangladesh and beyond.

wk44 does not profit from problem gambling. Players who are experiencing difficulties are encouraged to use the platform's responsible gaming tools first — especially self-exclusion — and then to seek professional support where needed. The wk44 support team will never attempt to dissuade a player from requesting self-exclusion or seeking help outside the platform.

8. Protecting Minors

wk44 takes the protection of minors extremely seriously. In addition to the age verification measures described in the Age Restriction section above, wk44 recommends that parents and guardians in Bangladesh take the following steps to prevent underage access to online gambling platforms, including wk44.

• Use device-level parental controls: Modern smartphones (Android and iOS), tablets, and computers include built-in parental control features that allow adults to restrict access to specific websites and app categories. Enable these controls on any device that may be used by a person under 18.
• Keep login credentials private: Do not share your wk44 username or password with anyone, including children or younger siblings. Log out of your account after each session, particularly on shared devices.
• Use third-party filtering software: Software tools such as Net Nanny, Qustodio, and similar parental monitoring applications can block access to online gambling domains across all browsers and apps on a device.
• Talk to young people about gambling: Open conversations about the risks of gambling — including the fact that outcomes are random and losses are normal — are one of the most effective forms of prevention. Age-appropriate discussions can reduce the glamorisation of gambling and build healthy attitudes from an early age.
• Report suspected underage access immediately: If you have reason to believe that a minor has accessed the wk44 platform using your account or a separately registered account, contact the wk44 support team immediately. The team will investigate and act without delay.

wk44 will continue to invest in technical and procedural safeguards to prevent underage access. Age verification is a mandatory requirement for all players before any withdrawal can be processed, and wk44 reserves the right to request identity documentation from any player at any time where age verification is considered necessary.