wk44 Privacy Policy

1. Information We Collect

wk44 collects personal data from players in order to operate the platform, verify player identity, process financial transactions, and comply with applicable legal obligations. We apply a data minimisation approach: we collect only the information that is genuinely necessary for the stated purpose.

Information you provide directly: When you register a wk44 account, you provide your full legal name, date of birth, email address, and Bangladeshi mobile number. During identity verification (KYC), you provide a copy of a government-issued identity document such as a Bangladesh National Identity Card (NID), passport, or driving licence, along with any supporting address documentation requested.

Information generated by your use of the platform: As you interact with the wk44 platform, we automatically collect usage and technical data, including:

• Your IP address and approximate geographic location (city-level , based on IP)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns within the platform
• Betting and gaming activity, including markets accessed, stakes placed, game sessions, and transaction history
• Session timestamps, login history, and account activity logs
• Cookie identifiers and similar tracking data (see the Cookies section below)

Information from payment providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, wk44 receives confirmation data from the payment provider, including transaction reference numbers, amounts, timestamps, and the masked identifier of the sending account. wk44 does not receive or store your full mobile banking PIN or full bank account credentials.

Information from third-party identity verification services: Where wk44 uses a third-party KYC verification partner to validate the authenticity of identity documents, that partner may process biometric or document data on wk44's behalf under a strict data processing agreement. The result of the verification check (pass or fail) is communicated to wk44; raw biometric data is not retained by wk44 beyond the verification process.

2. How We Use Your Data

wk44 processes your personal data for the following specific purposes. Each purpose is supported by a lawful basis for processing, as described below.

wk44 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing. Where processing is based on consent, you have the right to withdraw that consent at any time by contacting the wk44 support team or updating your account communication preferences.

3. Data Sharing and Disclosure

wk44 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment processing partners. To process deposits and withdrawals, wk44 shares the necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Each of these partners operates under its own privacy policy and is independently responsible for data it processes as a data controller in its own right.

Identity verification providers. Where third-party KYC services are used to validate identity documents, the relevant identity data is shared with those providers under a data processing agreement that restricts their use of the data to the verification service only.

Game technology providers. wk44 integrates games and betting infrastructure from technology partners including game studios and platform providers. These providers may receive anonymised session and game-event data for the purpose of game delivery, RNG certification, and fault diagnosis. They do not receive personally identifiable data unless it is strictly required for the operation of the specific service.

Legal and regulatory authorities. wk44 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or legally binding regulatory requirement. This includes disclosures made as part of anti-money laundering (AML) reporting obligations. wk44 will notify affected players of such disclosures where legally permitted to do so.

Business transfers. In the event that wk44 undergoes a merger, acquisition, restructuring, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and of any changes to the privacy terms that may result.

4. Cookies and Tracking Technologies

The wk44 platform uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, maintain your login session, and gather anonymised analytics data that helps us improve the platform experience for all players in Bangladesh and beyond.

What is a cookie? A cookie is a small text file placed on your device by a website when you visit it. Cookies are widely used across the internet to make websites function correctly, to remember user preferences, and to collect performance and usage data.

wk44 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the wk44 platform to function. They enable core operations such as maintaining your login session, remembering items in your account, and processing transactions. These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language (English), display settings, and last-visited game category — so that you do not need to reconfigure them on each visit. Disabling functional cookies may result in a reduced experience but will not prevent access to the platform.
• Analytics cookies: wk44 uses anonymised analytics data to understand how players navigate the platform, which game categories are most popular, and where technical issues may be occurring. This data is aggregated and does not identify individual players.
• Security cookies: These help wk44 detect and mitigate fraudulent activity, bot access, and unusual account behaviour. They form part of the platform's fraud prevention infrastructure.

wk44 does not use third-party advertising or retargeting cookies. No data about your browsing activity on the wk44 platform is shared with external advertising platforms.

5. Data Security Measures

wk44 takes the security of your personal data seriously. We maintain a set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, and disclosure. Key security measures in place include:

• SSL/TLS encryption: All data in transit between your device and the wk44 platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock indicator in your browser's address bar when visiting wk44.app.
• Encrypted data storage: Sensitive data at rest — including identity documents, KYC records, and financial transaction logs — is stored in encrypted form using strong, current encryption standards.
• Access controls: Access to player personal data within wk44's systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security awareness training.
• Intrusion detection and monitoring: wk44 operates continuous monitoring of its platform infrastructure to detect and respond to suspicious access attempts, unusual data queries, and potential security incidents.
• Secure payment processing: All payment transaction data is processed through the secure infrastructure of the relevant payment provider. wk44 does not store full mobile banking credentials or bank account numbers on its own servers.
• Regular security reviews: wk44's technical infrastructure is subject to periodic security assessment to identify and remediate vulnerabilities. Critical security patches are applied promptly.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to your rights, wk44 will notify affected players promptly and take immediate steps to contain and investigate the incident. You are also encouraged to protect your own account security by using a strong, unique password and not sharing your login credentials with any other person.

6. Data Retention

wk44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply:

• Active account data: While your wk44 account remains active, we retain all registration data, KYC records, transaction history, and account activity logs necessary to operate your account and provide the services you have requested.
• Post-closure retention: Following the closure of a wk44 account — whether voluntarily by the player or by wk44 — we retain transaction records, identity verification records, and account activity logs for a period of up to five (5) years from the date of closure, in order to meet anti-money laundering, fraud prevention, and regulatory record-keeping obligations.
• Self-exclusion records: Where a player has requested self-exclusion, a record of that request and the associated exclusion period is retained for the duration of the exclusion and for a period thereafter, to prevent inadvertent re-registration and to support responsible gaming compliance.
• Marketing consent records: Records of marketing consent and opt-out requests are retained for a period sufficient to demonstrate compliance in the event of a regulatory inquiry.
• Anonymised analytics data: Aggregated, anonymised analytics data that cannot reasonably be used to identify an individual player may be retained for longer periods to support platform improvement work.

When personal data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised. Players may request details of the specific retention periods applicable to their data by contacting the wk44 support team.

7. Your Privacy Rights

As a player on the wk44 platform, you hold the following rights in respect of your personal data. These rights apply regardless of whether your account is currently active or has been closed. To exercise any of these rights, contact the wk44 support team via live chat or email at [email protected].

wk44 will respond to all data rights requests within a reasonable period and in any case within 30 days of receipt. Where a request is complex or involves a large volume of data, we will notify you of an extended response timeline. wk44 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

If you are dissatisfied with wk44's handling of your personal data or a data rights request, you may raise a formal complaint with the wk44 Data Protection contact at [email protected]. wk44 is committed to resolving privacy complaints promptly, fairly, and transparently.

8. Changes to This Policy

wk44 reserves the right to update or revise this Privacy Policy at any time to reflect changes in platform operations, applicable law, or data protection best practices. Where a material change is made to this policy, wk44 will notify registered players by sending a notification to the email address associated with their account, and by displaying a prominent notice on the wk44 platform for a reasonable period following the update.

The date of the most recent update to this Privacy Policy is displayed at the top of this page. Players are encouraged to review this page periodically to stay informed about how wk44 handles their personal data. Continued use of the wk44 platform following notification of a material policy change constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the wk44 support team at any time. Our team is available 24 hours a day, 7 days a week, and responds to all privacy enquiries in English. You may also review the FAQ page for answers to common questions, or visit the Terms & Conditions page for the full set of platform rules that govern your use of wk44.